Contact Us

We'd love to hear from you! Whether you have questions, feedback, bug reports, feature suggestions, or just want to share how StopwatchKit has helped you, please reach out. Your input helps us improve and better serve the community.

Get in Touch

📧 Email

General Inquiries & Support:
contact@stopwatchkit.com

We aim to respond to all inquiries within 24-48 hours during business days. Please include as much detail as possible about your question or issue, including:

  • Which tool you're using (stopwatch, countdown timer, etc.)
  • Your device type (desktop, mobile, tablet) and browser (Chrome, Firefox, Safari, etc.)
  • A detailed description of the issue or question
  • Steps to reproduce any problems you're experiencing
  • Screenshots if applicable (especially for visual issues)

What Can We Help With?

🐛 Bug Reports

Found a bug or technical issue? We want to know! Please report:

  • Timing inaccuracies or unexpected behavior
  • Display problems or layout issues
  • Buttons or controls not responding correctly
  • Audio issues (metronome clicks, timer alarms not playing)
  • Browser compatibility problems
  • Mobile responsiveness issues

The more detail you provide, the faster we can identify and fix the issue. Screenshots and specific steps to reproduce the problem are especially helpful.

💡 Feature Requests

Have an idea for a new feature or improvement? We're always looking to enhance StopwatchKit. Suggestions might include:

  • New timing tools or modes
  • Additional preset configurations
  • Interface improvements or customization options
  • New sound options for alarms or metronome clicks
  • Accessibility enhancements
  • Educational content or tutorials

While we can't implement every suggestion, we carefully consider all feedback and prioritize features that align with our mission of simplicity, utility, and accessibility.

❓ General Questions

Questions about how to use our tools? Need guidance on which tool is best for your specific use case? Want to understand timing accuracy or technical specifications? We're here to help!

Common questions include:

  • "Which timer should I use for [specific activity]?"
  • "How accurate is the [tool name]?"
  • "Can I use this timer for [specific purpose]?"
  • "How do I set up [specific configuration]?"
  • "Does this work offline?"

🤝 Partnerships & Collaboration

Interested in partnering with StopwatchKit? Working on an educational project that could benefit from our tools? Running an athletics program or fitness community that might find value in what we offer? Let's talk!

We're open to:

  • Educational partnerships with schools and universities
  • Athletics and sports organization collaborations
  • Content partnerships and guest contributions
  • Integration opportunities with complementary services

📰 Media & Press

Media professionals, journalists, bloggers, and content creators are welcome to contact us for:

  • Information about StopwatchKit for articles or features
  • Technical details about our tools and technology
  • Usage statistics and community stories
  • Quotes or interviews for timing-related content

Frequently Asked Questions

How quickly will I receive a response?
We aim to respond to all emails within 24-48 hours during business days (Monday-Friday). During weekends and holidays, responses may take slightly longer. Urgent technical issues affecting many users are prioritized.
Do you offer phone support?
Currently, we provide support exclusively via email. This allows us to maintain detailed records of issues, share screenshots and technical information effectively, and serve users across all time zones. Email support also enables us to keep StopwatchKit completely free by minimizing operational costs.
Can you help me with specific timing for my competition/event?
We're happy to provide guidance on which tools might work best for your needs and how to configure them appropriately. However, please remember that StopwatchKit is designed for practice, training, and general use—not as a replacement for certified professional timing equipment in official competitions. We can point you toward appropriate resources for professional timing needs.
Will you add [specific feature] I requested?
We carefully evaluate all feature requests based on several factors: alignment with our mission, technical feasibility, potential benefit to the broader community, and our development capacity. While we can't implement every suggestion, features that serve many users and maintain our commitment to simplicity have the best chance of being developed.
Can I contribute to StopwatchKit?
We appreciate community enthusiasm! While we don't currently have a formal open-source contribution program, we welcome suggestions, feedback, and ideas. If you're a developer interested in collaboration or have specific technical expertise to contribute, please reach out to discuss possibilities.
How do I report a privacy or security concern?
Privacy and security are top priorities. If you've identified a potential security vulnerability or have privacy concerns, please email us immediately with detailed information. We take such reports seriously and respond promptly to investigate and address any issues.

Before You Contact Us

To help us assist you more effectively, please check if your question is already answered:

  • Tool-Specific FAQs: Each timing tool page includes a comprehensive FAQ section addressing common questions about that specific tool
  • Privacy Policy: Information about data collection, cookies, and privacy practices
  • Terms of Service: Details about acceptable use, limitations, and legal terms
  • About Us: Information about our mission, values, and technology

If you've reviewed the relevant documentation and still need assistance, we're here to help!

Share Your Story

We love hearing how StopwatchKit has helped you achieve your goals! Whether you:

  • Set a personal record using our stopwatch
  • Completed a successful workout program with our interval timer
  • Mastered a musical piece practicing with our metronome
  • Improved productivity using our Pomodoro timer
  • Managed a successful classroom activity with our countdown timer
  • Timed a race or competition with our split timer

...we'd love to hear about it! Your success stories inspire us and help other users discover new ways to use our tools effectively.

Stay Updated

While we don't currently maintain a newsletter or social media presence (keeping overhead low allows us to keep tools completely free), major updates and new features are announced directly on the website. Bookmark StopwatchKit and check back periodically to discover improvements and new tools.

Response Expectations

When you contact us, you can expect:

  • Respectful Communication: We treat every user with respect and professionalism
  • Thoughtful Responses: We take time to understand your issue and provide helpful, detailed answers
  • Transparency: We're honest about what we can and cannot do, and about limitations of our tools
  • Follow-Through: If we commit to investigating an issue or considering a feature, we follow through
  • Privacy Protection: Your contact information and communications are kept confidential

Thank You

Thank you for taking the time to reach out. Every email, whether it's a bug report that helps us improve quality, a feature suggestion that sparks innovation, or a success story that motivates our work, contributes to making StopwatchKit better for everyone.

We look forward to hearing from you!

Quick Links